If you experience trouble making a purchase, follow the steps below:
- Make sure in-app purchase options are set correctly on your device. Play Store > Payment Methods
- Close the game from the background and restart it.
- Check that date and time zone settings are correct on your device.
- Verify that you are using a valid payment method and that your payment information is up to date.
- Purchases need to be made with the same Google Play ID used to download The Walking Dead: No Man's Land.
- Check that all your Google apps are up to date (Google Play, Google Services, ...) and that you agreed to Google's latest Terms and Conditions.
- In case you still experience issues, contact Google Support. (This link will redirect you outside of the game)
All monetary transactions in The Walking Dead: No Man's Land are handled and monitored by Google and they are the right party to contact if you experience problems.