We have noticed that some players may encounter unfair matchmaking issues during Guild Wars, specifically where they face a situation of being outnumbered.
This usually occurs when a guild member leaves the guild on the day of the battle, resulting in an imbalanced match.
If you experience such a situation, please contact our support promptly. Make sure to provide your in-game name, guild name, and a screenshot of the final result of the Guild War for that day. We appreciate your understanding and cooperation!